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Welcome to CallTech International blog. Here you will be able to find all the latest information about call center services in the world, new technical issues in call center community, information about outsourcing opportunities of Ukraine and much more.

Our blog is only recently opened so right now there is not much information on it, but our team will work hard to fill this resource with latest info and make it as informative and useful as possible.


Russia & Ukraine as Financial Technology Outsourcing Destinations

Despite a series of high-profile and well-publicized success stories, Eastern Europe remains a relatively unknown field on the outsourcing landscape, at least compared...

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Advantages of an IP based business PBX system

VoIP and Telephony based on IP, are finally bringing voice into your network, just like all the other applications that you have been using for years such as email, databases, and instant messaging. PBX manufacturers...

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Useful tips how to open call center

Study the call center industry. The Internet is a good starting point. The Small Business Administration provides a range of data from things to know before you start your business to the steps for executing an exit plan. Your local library is also a valuable resource...

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How to Create an Effective Call Center Planning Process

Creating schedules for the call center is a lot like putting together a puzzle; all the pieces have to fit together perfectly. If you're missing a piece or have the wrong one, the puzzle will never come together. The same is true for...

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Benefits of using IVR technology in the Call Center

Interactive Voice Response technology or IVR as it is most commonly known is primarily used to automate customer centric business processes and relieve the pressure on live agents handling consumer calls...

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Advantages outsourcing vs inhouse call center

What level of service do your customer's deserve? Call center services have the expertise to handling inbound and outbound calls with efficiency. Read the following article explaining the benefits of working with...

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UEFA urges Ukraine to create 112 emergency call center

UEFA expects from Ukraine creating 112 emergency call center for the European Football Championship which costs 625 mln hryvnyas, Delo newspaper reports. In accordance with UEFA requirements...

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Outsourcing in Ukraine: benefits and drawbacks

Ukraine offers highly skilled IT specialists at a low cost for companies looking to develop projects within Europe. But while the honesty of its people appears to be a key selling point, problems of corruption and the possibility...

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Lviv recognized by KPMG as leading center for outsourcing boom

The credit crisis seems set to prompt a new rush for outsourcing services across the I.T. sector, with a number of new locations worldwide emerging as viable Business Process Outsourcing (BPO) hubs, according to KPMG's...

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Why outsource to Ukraine?

In recent years, Ukraine has become one of the most attractive outsourcing destinations in Eastern Europe. With the second largest population after Russia, a legacy of Soviet science and success-hungry entrepreneurs, the country boasts the fastest-growing...

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WiMAX 4 Generation network

WiMAX (Worldwide Interoperability for Microwave Access) - is the commercial name for the international wireless broadband data transmission standard 802.16, developed by the Institute of Electrical and Electronic Engineers (IEEE). The standard was adopted...

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Create a World-Class VoIP Call Center

If you're planning to set up a call center, VoIP is the strongest communications platform in terms of cost and operational flexibility. Businesses worldwide have built VoIP into their call centers, because of the scalability, and praciticality offered. VoIP enables call....

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Top 10 Call-Center Technology Tools

VoIP provides a great platform for call centers that can grow with your business. But call center technology tools can be a challenge to sort out: The options are numerous, interesting and often a nuisance. Still, there are a few select call-center technologies that are...

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